We are positive that our products will always meet your needs, but if for some reason you are not satisfied with any of the products purchased from us, please contact us at firstname.lastname@example.org within fourteen working days of having received the delivery, to arrange return. It is your responsibility to package the product(s) carefully so that it arrives in perfect resalable condition and we would advise you to ensure the goods are adequately insured and can be traced during any return journey. Once we have received the products, you will be reimbursed in accordance with our refunds policy (see terms and conditions). Please note that in this scenario you will be responsible for the cost in returning the product(s) to us. If the goods are not returnable by standard mail, it is likely that it will cost in excess of £10 + VAT to return 1 item up to 30kg from a UK Mainland address (this is an estimate only, price will vary depending on the size of the item or if there is more than 1 item. The price will be more if you are sending from a non UK Mainland address or for larger and heavier consignments – please contact us for an accurate price).
In the unlikely event of goods arriving damaged or faulty, please contact us at email@example.com within fourteen working days of having received the delivery, we will then arrange a replacement, ask you to return the product or arrange to collect the product(s) from you. Once we have received the products, you will be reimbursed in accordance with our refunds policy (see terms and conditions), including reimbursement for any costs incurred in returning the product(s), if we require it back.
ALWAYS CONTACT US BY TELEPHONE OR EMAIL BEFORE RETURNING ANY GOODS. Click the following link to download a returns forms; www.plasticsbypost.co.uk/ekmps/shops/plasticsbypost/resources/Other/pbp-returns-form.pdf